Terms & Cons
Booking Conditions our commitment to you
When we accept and bank your deposit or payment and issue our confirmation invoice a contract exists between us and these conditions apply and you are deemed to have accepted these conditions.
We reserve the right to refuse any booking.
YOUR COMPLETE FINANCIAL PROTECTION
Your holiday contract is with WORLD GOLF LTD., Company No.6458512.
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our programmes and for your repatriation in the event of our insolvency.
We are a member of the TRAVEL TRUST ASSOCIATION, membership number U5321. We are obliged to maintain a high standard of service to you by the TTA Code of Conduct.
TRAVEL TRUST ASSOCIATION: The TTA requires all its members to operate a Trust Account in accordance with the TTA’s prescribed procedures. The Trust Account is a special bank account which holds your funds until either we have completely provided the services you have paid for or another body becomes legally responsible for the protection of the funds. An independent Trustee has been appointed who authorises, in conjunction with us, the release of funds from the Trust Account.
In practice, this means that WORLD GOLF LTD. is paid for your tour only after you return. In the event of the financial failure of WORLD GOLF LTD. before or during your holiday your funds remain available for refund or to reinstate your tour with another operator.
Your booking is also covered by a unique ‘Travel Protection Plan’ providing fidelity insurance on all funds accepted into Trust by a TTA member. If the Trustee, WORLD GOLF LTD., our employees, the TTA or any third party fail to deposit the money in the Trust Account or remove it from the Trust Account improperly the Travel Protection Plan will reimburse the sum paid by the consumer in full.
For further details please refer to www.traveltrust.co.uk or click on the TTA logo on our website.
ATOL: We are licensed by the Civil Aviation Authority and hold ATOL number T7279. This ensures that in the event of our failure your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. The flights we provide are supplied by other ATOL holders and are protected by their bonds. For further details please refer to www.atol.org.uk or click on the ATOL logo on our website.
Please note: that where your booking with WORLD GOLF LTD. includes international flight tickets between the United Kingdom and other countries, WORLD GOLF LTD. acts as an agent for the airline or flight consolidator in a ‘split-contract’ arrangement. Changes to your air tickets will incur airline or flight consolidators’ amendment charges. Where amendment to air tickets is possible, WORLD GOLF LTD. will make an amendment charge of £20 per ticket in addition to any amendment charges levied by the airline or flight consolidator.
CONFIRMATION OF BOOKING, DEPOSIT AND FULL PAYMENT: The holiday contract is between the party leader and WORLD GOLF LTD. A deposit payment of £250 per person is payable within seven days of receipt of the Confirmation of Booking Invoice together with any applicable insurance premium. Changes by you after the deposit is paid are subject to charges. (Please see cancellations and changes by you). The final balance must be paid no later than 12 weeks before the start of your holiday. When booking a holiday with flights, 100% of the flight costs will be required as a deposit. This is non-refundable should you cancel your holiday. Please note that we do not issue reminders for the balance due. If you are departing within 12 weeks, then the total holiday cost including any insurance premium is payable in full upon booking. If the balance is not paid on time we reserve the right to treat your holiday as cancelled, in which case you could be liable to pay us cancellation charges up to 100% of the invoice total. Please note there is a transaction charge of 3% for any payments by credit card. There is no charge for payments made by Debit card, Solo, Switch, Delta, cheque or bank transfer. The holiday contract is subject to English law and is binding under the relevant conventions. In the case of refunds, credit card charges, additional charges, insurance and pre-payable flights are non-refundable.
SPECIAL OFFERS & PRICE MATCHES- We will normally require payment in full at the time of booking for any special offer priced holidays or for bookings where we have matched or beaten a competitor’s price.
BOOKING BY PHONE – Please note that if you chose to pay your deposit/balance by cheque, your credit/debit card details will be taken as security until you have paid your deposit/balance, ensuring your commitment to the booking. Should you cancel your holiday or tee times after we have reserved the arrangements for you, but before you have paid your deposit, we will deduct 100% of the flight tickets reserved, a nominal £30.00 for hotel reservations and £30.00 for tee time only bookings, from your credit card, to help cover our costs.
THE PRICE OF YOUR HOLIDAY: The price of your holiday is subject to surcharges on the following items: Governmental action, currency, aircraft, fuel, over-flying charges and airport charges. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of £5.
If this means paying more than 10% of the holiday price you will be entitled to cancel your holiday with a full refund of all monies paid, except for the cost of flights purchased on your behalf, any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on the invoice.
Any surcharges will be notified to you no later than 30 days prior to departure.
In exchange for this guarantee we will not make any refunds in the event of a favourable variation to currency rates. However, should the Government decide to impose a consumer levy this will not be covered by our guarantee and you will be advised of the amount payable. In the case of independent travel arrangements, whilst very effort is made to avoid surcharges, service providers have the right to increase prices and to surcharge at any time and we reserve the right to pass these on to you in full.
PRELIMINARY QUOTES: As we do not include flights in our publicised prices (unless otherwise stated), all of our preliminary quotes are effectively tailor made to your individual requirements.
If we are requested to include flights in our preliminary quotes we will quote the basic price allowing you the flexibility of including optional extras such as in-flight meals, extra baggage allowance etc.
However, a preliminary quote is merely a guide to the price on the day given. Due to the volatile nature of flight prices which are constantly updating, the preliminary quotes are in no way binding. Should you wish to book a holiday following a preliminary quote, we will recheck all costings, particularly the flight element and if the price has altered we will advise you accordingly before we proceed. As soon as the booking process is instigated our terms and conditions apply.
CHANGES BY US: As your holiday/flight arrangements are made many months in advance, it is occasionally necessary to make changes to holiday/flight details both before and after booking, and we reserve the right at our discretion to do so. Most changes will be minor ones. In the event of a significant change, we will inform you if there is time to do so before departure. A significant change is a change made before departure which involves a change of outward or return flight time by more than 12 hours, a change of UK airport (except between Luton, Stansted, Gatwick and Heathrow) to one which is more inconvenient for you, or a change of resort airport, or a change of accommodation to one of a lower official classification, or in a different resort.
In the event of a significant change, you will be offered the choice of:-
1. Accepting the altered arrangements or:
2. Purchasing another holiday from us (and paying or receiving a refund in respect of any price difference) or
3. Cancelling your holiday and receiving a prompt refund of all monies paid (Not including insurance premiums, amendment charges and credit card surcharges).
In addition, if we are forced to make a significant change, we will pay you compensation on the scale set out below except where the change was made as a result of unusual and unforeseeable circumstances beyond our control. The consequences of which we could not have avoided even with all due care which include but are not limited to those amounting to “force majeure” as defined in the important note below.
Please note that no compensation is payable in respect of minor changes and no other claims for compensation or expenses will be considered.
Please further note we reserve the right to substitute alternative airlines and/or aircraft to those shown in our brochure and such a change will not be a significant one entitling you to cancel without payment of the normal cancellation charges.
In addition, in the event of a major change we will pay you compensation as outlined below except in circumstances amounting to “force majeure” as defined in clause 4.
0-14 days before departure £15
15-56 days before departure £10
More than 56 days before departure Nil
INSURANCE: It is a condition of the agreement between us that you take out adequate holiday insurance against cancellation charges, unexpected curtailment of your holiday, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you. Should you not effect suitable travel insurance cover then you undertake on behalf of yourselves and all members of your party to indemnify both ourselves and our overseas agents and representatives (as applicable) for any costs that arise, which would otherwise have been met had such insurance cover been taken out.
CANCELLATION BY US: Occasionally, it is necessary to cancel holiday/flight arrangements and we reserve the right in our absolute discretion to do so. However, we will not cancel after the date that the final balance of your holiday falls due unless you default in payment or we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with due care and diligence. If we do cancel (other than due to your default in payment) we will offer you the choice of an alternative holiday/flight of comparable standard if available (with you paying or receiving the difference in price) or a refund of monies paid (not including insurance premiums, amendment charges or credit card surcharges).
FORCE MAJEURE: We regret we cannot accept liability or pay any compensation where we are forced to cancel, curtail, delay or in any way change your holiday/flight or where the performance or prompt performance of our contractual obligations is prevented or affected in whole or part as a result of circumstances amounting to “force majeure”. Such circumstances include war or threat of war, riot, civil strife, industrial dispute, epidemics or health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports, cancellations or changes of schedules by scheduled airlines, government action or advice and all similar circumstances outside our control.
CHANGES BY YOU: If you want to change your booking we will do our best to help. Any changes must be made in writing by the person who made the booking. The cost of administration charges varies depending upon the nature of the change. For changes of a relatively minor nature i.e. name changes (excluding packages including flights-see below), change of hotel within the same destination, golf course or starting time, car hire, the following charges will apply per person for each detail changed:
More than 50 days prior to departure = £20 + any additional charges we incur from suppliers.
50 days or less prior to departure = £35*+ any additional charges we incur from suppliers.
*changes to golf bookings at 30 days or less may incur full loss of green fee.
Name changes to charter flights will incur the following charges.
More than 30 days prior to departure = £35 approx
30 days or less prior to departure = £50 approx
Name changes to scheduled flights will incur the following charges.
More than 30 days prior to departure = £30 approx
30 days or less prior to departure = the full airfare
In addition to these charges the new ticket will be booked at the air fare that is valid on the date of the change, this will not necessarily be at the same air fare as the original booking. If within 12 weeks of departure date cancellation charges will apply. Changes to your departure date more than 12 weeks prior to your departure will incur an administration fee of £20 for each detail changed. Please note charter flights booked via the internet may incur 100% cancellation charges.
CANCELLATION BY YOU: Should you or any member of you party feel the need to cancel your booking or part of it once the booking has been confirmed the party leader must inform WORLD GOLF in writing immediately and send by recorded delivery. As we incur costs from the time we confirm your booking, the following cancellation charges will be applicable. Please note that insurance policies, amendment charges and credit card surcharges are non refundable.
Days before departure Cancellation charge (% of total holiday price)
More than 90 days Deposit or Deposit + any prepaid flights.
60-90 days 50% 0r 50% + any prepaid flights.
30-90 days 75% or 75% + any prepaid flights. 30 to departure 100%
In addition to the above cancellation fees, some airfares may be based on instant purchase tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions and these are non-refundable upon cancellation at any stage.
OUR RESPONSIBILITY: 1.We accept responsibility only for the acts and omissions of our own staff. We do not accept responsibility for the acts and or omissions of the suppliers (or their staff and/or sub-contractors) or the various aspects of the holiday eg the airline. This clause is subject to “force majeure” and the other terms of these booking conditions.
2. The liability of suppliers of arrangements in respect of air, sea, rail and road carriers and providers of accommodation are limited by the applicable international conventions and are subject to the companies-concerned conditions which are available on request.
COMPLAINTS: WORLD GOLF prides itself on its personal service and pays assiduous attention to the standards of our partner hotels and golf courses. However, should you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier or golf club manager) and/or our Resort Manager immediately who will endeavour to take remedial action to resolve matters. If your complaint is not resolved locally you should either telephone or email our UK office in order that we may have the opportunity to resolve the problem. In the unlikely event that your problem cannot be resolved locally, please provide a written report to the suppliers of the services in question and to our Resort Manager, and follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
Please note, we will not entertain any claims for compensation arising from complaints that are not reported whilst you are in resort.
CONDUCT: We expect our clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behave in such a fashion as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled to – without prior notice – terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to vacate the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not be responsible for any expenses or costs incurred as a result of the termination.
When you book with WORLD GOLF you accept full responsibility for any damage or loss caused by you or any member of your party. Full payment for any damage or loss must be made at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
BROCHURE & WEBSITE DESCRIPTIONS: The foundation of WORLD GOLF’s philosophy is one of personal service and recommendation to the extent that Alan Quarterman, P.G.A. Golf Professional and Managing Director of WORLD GOLF is proud to state that WORLD GOLF will not send clients to accommodation, which he has not personally sampled or to play on golf courses that he has not played. All of the descriptions of the resorts, accommodation and golf courses are Alan Quarterman’s personal views and experiences following meticulous research, particularly of the golf courses which are described through the eyes of a Professional Golfer.
We have made every effort to ensure the accuracy of the information provided in our brochure, on our website or by members of staff is correct at the time that it was provided. However, we exercise no control over the hotels, golf courses, airlines or other facilities provided. Occasionally services or facilities may be altered or withdrawn, particularly in low season, we will obviously inform clients if we made aware of any alterations or withdrawals, but we cannot be held responsible for any such actions.
ACCOMMODATION PRICES: All prices published in our price lists, on our website, in advertising or quoted verbally will be for STANDARD ROOMS. Optional Extras such as Sea Views must be requested at the time of booking and will be quoted at a supplement, where applicable. Of course most hotels will offer a selection of superior accommodation from Suites to Presidential Suites and even Private Villas. We would of course be delighted to provide quotes should you want to make your holiday even more luxurious!
FLIGHTS: Due to the diverse variation in flight prices particularly flights sourced via the internet, we do not include flights in our published prices in any media. We give our clients the option of booking a flight themselves or we are happy to conduct a flight search and book your flights for you.
Accommodation, course and tee time availability will not have been checked at this stage. We will normally book your flights first unless you request that we check accommodation, course and tee time availability prior to booking the flight. Any delay in booking your flights could result in additional flight costs should the airline increase the fare. We cannot be responsible for accommodation, course and tee time availability when we first book your flight. Flight bookings are usually conducted online to avoid costly administration fees imposed by the airlines. However, some airlines will only allow a certain number of seats to be booked in any one transaction and the cost of booking additional seats may increase. You will be expected to meet additional costs for any increase in flight prices. Alternatively we can book your flight in a single transaction via the telephone, but normally flights are more expensive booked this way and most airlines will charge an administration fee for this service. If we are unable to reserve your seats in one transaction, we will inform you at the time of booking. Flights are sometimes changed for reasons beyond our control; WORLD GOLF will always alert you to your new travel times. Such changes do not entitle you to cancel or postpone your holiday. All flights booked via us are ATOL protected. You are bound by the terms and conditions of the airline for your flights and, for all other areas of your holiday, the terms and conditions of WORLD GOLF LTD. will apply. An ATOL receipt will be sent to you when your flight is booked and a full copy of the airline’s terms and conditions can be found on their website or can be sent to you upon request.
DELAYS: We cannot accept responsibility for any delays in departure and any subsequent costs as a result of the delay, including golf tee times. If your flight is delayed please call us and we will do our best to move your start time.
GOLF CLUB CARRIAGE: Most airlines are now charging a premium for the carriage of golfing equipment particularly charter and low cost airlines. Carriage of golfing equipment is entirely at each airline’s discretion, usually based on weight and load factors. Only in extremely rare occurrences is carriage refused and in such cases clubs left behind are flown out as soon as possible. WORLD GOLF cannot in any instance be held responsible for loss or late arrival of golfing equipment or any subsequent costs or expenses arising, even if we have booked your equipment with the airline on your behalf. We will endeavour at all times to inform you of each airline’s policy on carriage of golf clubs.
ON THE TEE…
Obviously one of the most important considerations of your golfing holiday is your golf itinerary. This is where Alan Quarterman’s 38 years experience as a P.G.A. Golf Professional is invaluable. Alan has played every golf course featured in the WORLD GOLF portfolio and you can rest assured, that before a course is considered it will need Alan’s approval in terms of quality, condition, service and condition. Please feel free to seek Alan’s advice and assistance when choosing your golf package. After all, never forget……
LIFE’S TOO SHORT TO PLAY INFERIOR GOLF COURSES!
TEE TIME REQUESTS: Once the accommodation and flight elements of your holiday have been booked you will be asked for your preference of days of play, sequence of courses and requested tee times. We will endeavour to fulfil your requests as closely as possible. However, all requests are subject the courses, dates and times being available and we cannot guarantee to meet your requests exactly. Should this be the case we will offer the best possible alternative.
Once we have confirmed your “actual” tee times to you, we reserve the right to charge an amendment fee should you wish to change any aspect of your golfing itinerary. Please note that ALL golf courses reserve the right to change tee times for competitions etc. We will try to ensure that a suitable alternative is found. Please note that changes to golfing arrangements do not constitute “Significant Changes” and we do not accept bookings on the basis that your requested tee times are in any way binding.
Early birds catch more than worms
If you don’t mind playing before 8am and after 12pm you can book your tee times when you like. But a four ball of Tiger Woods, Jack Nicklaus, Arnold Palmer and Nick Faldo would struggle to get a 9am tee time if they left their booking till a couple of months before the day and, if they did succeed, the course probably wouldn’t be worth playing on. If you really want to choose the time you play, book at least SEVEN months in advance or you could be left doing the Dawn Patrol or playing at the end of the field!
COURSE CONDITION: WORLD GOLF cannot be held responsible for factors and external conditions that are beyond our control. This includes playing conditions and the condition of the courses, whether caused by maintenance or adverse weather. Claims for unused green-fee vouchers will only be considered if course closure prevents you from playing and no alternative is available. In these circumstances written confirmation is required from the golf course management or our Resort Manager and the unused voucher returned to our UK office before a refund will be considered. Golf course closure is at the discretion of the golf course management.
HANDICAP CERTIFICATES: It is now common practice at most golf courses to be required to produce a handicap certificate or proof of your playing ability. Failure to do so when requested may result in a golfer being refused admission to the course without a refund of the green-fees. It is the golfer’s own responsibility to ensure adequate documentation is available and WORLD GOLF will not consider claims for refunds or compensation.
If you are not a member of a bona fide golf club or do not have a handicap, please contact our Customer Services department for advice. Also. if you arrive in resort and have forgotten your handicap certificate, please contact our UK office via the Resort Manager.
TOURNAMENT AND TUITION PACKAGES: For all tournament and tuition weeks a minimum number of booking are required to ensure the success and enjoyment of the week. Should bookings fail to reach the required minimum at any time up to FOUR weeks before the departure date, we reserve the right to cancel. In the unlikely event that we have to cancel you will be offered one of the following alternatives-:
1. The choice of another tournament or tuition week at a later date or in an alternative destination, subject to the applicable refund or supplement.
2. To continue with the holiday as booked without the tournament or tuition package and receive a refund for the appropriate package.
Regrettably it is not possible to cancel your holiday without incurring the cancellation costs as outlined in our booking conditions.
Cancellation or changes to tournament or tuition packages do not constitute “significant changes” as per our booking conditions.